Refund and Cancellation Policy

This policy explains how refunds and cancellations are handled for purchases made on Secretplay AI.

1. Overview

All purchases made through the Service, including subscription plans and coin packages, are one-time transactions processed securely by our payment partners.

Because digital content and virtual currency are delivered immediately upon purchase, all sales are generally final except as described below.

2. Subscriptions

Subscription plans grant access to premium features for the duration of the purchased period. Subscriptions purchased on the Service are one-time billings and do not auto-renew unless explicitly stated at checkout.

You may request a refund for a subscription within 24 hours of purchase if no premium benefits (such as coins or unlocks) have been consumed. Once benefits have been used, the subscription becomes non-refundable.

3. Coin Purchases

Coins are virtual items that can be exchanged for interactions and content within the Service. Coin purchases are final and non-refundable once the coins have been delivered to your account.

Coins have no cash value, cannot be transferred between accounts, and cannot be redeemed for money.

4. How to Request a Refund

To request a refund, contact us at [email protected] with your account email, order date, and transaction details. Eligible requests are reviewed within 5 business days.

Approved refunds are issued to the original payment method. Processing time depends on your payment provider and may take 5–10 business days.

5. Cancellation

You may stop using the Service at any time. Cancelling your account does not retroactively refund past purchases, and unused coins are forfeited upon account deletion.

If you believe a charge was made in error or without your authorization, contact us immediately so we can investigate and resolve the issue.